FAQ
Q: How can I verify authentic GerRhine products?
A: Purchase through channels listed on our Where to buy page. If unsure, contact us with your receipt, batch/lot number, or packaging photos for verification.
Q: Can I buy online on this website?
A: No. gerrhine.com is for product information and B2B enquiries only. We do not operate B2C online sales or checkout. End customers must purchase from authorised distributors listed on Where to buy.
Q: Where can I buy your products?
A: See the Where to buy page for official and authorised retailers. If a seller is not listed, contact us to confirm authorisation before purchasing.
Q: How should I store the products?
A: Follow the label instructions. Generally, keep in a cool, dry place away from direct sunlight, heat, and moisture, and out of reach of children.
Q: How long can I keep a product after opening?
A: Depends on the formula. Follow the package or leaflet; do not use if appearance or odour is abnormal.
Q: Do products need refrigeration?
A: Most supplements are stored at room temperature unless the label states refrigeration is required.
Q: Where can I find ingredients and nutrition facts?
A: On product packaging and each product detail page on this site. Check for allergens before purchase.
Q: Do products contain common allergens?
A: Formulas may contain milk, soy, nuts, gluten, etc. Always read the allergen statement on the package you receive.
Q: Are products suitable for vegetarians?
A: Some items may contain animal-derived ingredients. Check vegetarian labels and the ingredient list, or ask us if unsure.
Q: Can I use products during pregnancy or breastfeeding?
A: Consult your doctor or healthcare provider before use. Do not exceed labelled directions.
Q: Can children use these products?
A: Follow age guidance on the label. Keep away from young children and consult a paediatric professional when in doubt.
Q: Can I take products with prescription medicines?
A: If you take prescription or long-term medication, ask your doctor or pharmacist about possible interactions before use.
Q: What is the recommended daily intake?
A: Follow the dosage on the package or leaflet. Do not exceed the stated amount. Seek professional advice for special cases.
Q: What if I feel unwell after taking a product?
A: Stop use and seek medical advice. Keep the batch number and contact us with purchase details if needed.
Q: Is there an expiry or best-before date?
A: Yes — every package shows an expiry or best-before date. Do not use products past that date.
Q: Why does packaging sometimes look different from photos?
A: Labels may change for regulations, formula updates, or design refreshes. The physical product you receive is authoritative.
Q: Does GerRhine offer OEM or contract manufacturing?
A: No. GerRhine is a consumer health and lifestyle brand. We do not manufacture for third parties or accept OEM projects.
Q: Where are products manufactured?
A: We work with qualified partners in the Americas, Europe, and Asia-Pacific. Country of origin is shown on each package and product page.
Q: How do you approach quality and compliance?
A: We focus on traceable batches, process checks, and clear labelling. For specific documentation requests, contact us with the product and batch details.
Q: How can I become a distributor or agent?
A: Use the Contact form and select agency/distribution. Briefly describe your market and channels; our team will respond.
Q: How do I request wholesale or bulk pricing?
A: Contact us with product names, estimated quantities, and region. We will reply according to our partnership policy.
Q: Do you ship internationally?
A: Availability depends on each authorised channel. Check Where to buy or ask the retailer about cross-border shipping and local rules.
Q: What is your return policy?
A: Returns are handled by the authorised store where you purchased. This website does not process sales or checkout.
Q: What if I receive damaged or wrong items?
A: Keep packaging, batch numbers, and proof of purchase, and contact the seller. You may also contact us for product identification help.
Q: What if I suspect a counterfeit product?
A: Send us channel details, photos, batch/lot numbers, and receipts. Avoid unknown low-price sellers.
Q: What is the difference between Posts and News on the site?
A: Posts are brand-published articles and updates. News may include industry items or imported feeds — different content types.
Q: Where do site videos come from?
A: Latest videos are published by the brand — product introductions, education, or event highlights. See the Videos section.
Q: How do I contact customer service?
A: Use the Contact form with a valid email. For medical emergencies, contact healthcare providers directly.
Q: How soon will you reply to my message?
A: Usually within a few business days. Replies may take longer on holidays or during high volume — thank you for your patience.
Q: How do you use my contact information?
A: Only to respond to your enquiry and for necessary service communication. See our Privacy Policy for details.